Hi everyone. Don’t you just hate when you have a bad customer service experience and you feel the need to share it with your friends and family? Here is what happened to me today. I hope YOU are having a better Sunday!
Dear Papa John’s,
We have gone to Papa John’s for our pizza before and today was no exception. We called our local Papa John’s #1688, located in North Carolina and wanted to order 2 large pizzas from Michael or Matthew who claimed to be the manager/General Manager.
Our order was as follows:
One thick crust meat pizza
One thin crust veggie pizza, light on the cheese, but extra veggies
When I requested “extra veggies,” Michael/Matthew informed me that he couldn’t do that. I told him that we had done this before with no issues and I then requested to talk to the manager and he countered with, “I am the manager.” He then attempted to explain to me that he cannot charge us for more than 8 toppings. I explained that we aren’t asking for MORE [than 8] toppings, we just wanted EXTRA toppings (i.e. extra olives than you normally put on a pizza, etc.). He was going on about not being able to add more toppings because the pizza wouldn’t cook properly. When I told him that we’ve done this before with no issues, he said, “they aren’t supposed to.” As a customer, I really don’t need to hear your excuses. I would prefer to hear, “Of course we can do that for you!” If you have to, lie to me and say that YOU CAN!
I am disappointed to be treated this way by your company as I believe our request was reasonable. For the last 2 years, we have gone ONLY to Papa John’s for our pizza without a problem. Why now?
The following review was based on my own personal experience with our local franchise. The opinions provided are my own and not influenced by anyone else. I like to share my experiences with good and bad customer service.
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