Enterprise Rent-A-Car Review

Disclosure: I did not receive any financial compensation for this post, nor was I asked to post this. I did not receive free products/services for this review.  This service was paid for by my husband and me.  I am posting this review to share my experience.

After using a rental car from Enterprise for 8 days, I am sorry to say that I would not recommend this company to any of my friends or family!  When renting the car, the employee didn’t really explain the roadside assistance option that my husband declined.  With other rental car companies, such as Hertz, roadside assistance is already included with the rental!

Why is this important to my review?<

My husband assumed car maintenance is included with the rental, as it is with other car rental companies.  Unfortunately, Enterprise seems to want “nickel and dime” their customers and their policies are created to protect themselves, rather than their own customers when they need it most.  Enterprise has an exorbitant amount of fees involved with renting a car.

On the day before we were to return the rental car, we got a flat tire!  Luckily, we just pulled out of our apartment complex and were able to pull in to the gas station on the corner.  My husband called the customer service number on our Enterprise receipt and was told by the agent that he “could fix the tire” himself!  Really?!  Is that what Enterprise Rent-A-Car informs their customers?  So, when staying at a hotel, the housekeepers should tell guests to clean their own rooms?!  Or when going out to eat at a restaurant, the wait staff should tell customers to cook their own food?!  My husband was calling the agent for help, and she tells him he can fix the tire himself.  Finally, he tells her he can leave the car there and she finally calls a tow service to fix the tire.

Thankfully, the tow service called within minutes and showed up shortly after!  The person who fixed the tire even said that the tire looks worn down already.  He also said it’s very rare for rental car companies to use old tires like this.  Other car rental companies actually maintain their cars, while Enterprise does not.  When my husband picked up the car on the first day, the “check oil light” flashed on!  Obviously, Enterprise does not maintain their cars to the standard of other car rental companies!  By the way, the car we rented was a 2011 Nissan Altima.  It wasn’t like this car was old as it is barely a year old and the tires are already worn down?  The car only had 30,000 miles on it.  This makes me wonder why Enterprise uses old worn tires on their cars and do not even properly maintain their cars.

When my husband returned the car, he tried explaining to the customer service agent his concerns and he didn’t seem to want to listen and defend the company policies.  Protect yourself, your family, and your wallet.

In the future, we will use Avis or Hertz and avoid Enterprise Rent-A-Car!

Disclosure: I did not receive any financial compensation for this post, nor was I asked to post this. I did not receive free products/services for this review.  This service was paid for by my husband and me. I am posting this review to share my experience.

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About Admin

Stephanie is a wife and mom. She has been married for over twelve years and started blogging shortly after getting married. When not blogging at Beauty Brite, she can be found spending time with her husband and son, catching up on Netflix, or working out. Feel free to contact Stephanie for more information on how she can help your company.

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